Customer Service

About Proof Approval

After we have personalized your wrapper design, we will e-mail you a free low resolution proof of your final wrapper before we print. This is typically sent within 1-2 business days after receiving your order.

NOTE: If you select "FAST" or "RUSH" order processing during checkout, a proof is not provided to expedite the printing of your items.

Reviewing the proof is your opportunity to check for typos, grammatical errors and missing content. Please review and check the proof carefully. Following your approval of the proof we will begin to print and package your order. Your initial proof plus up to two revisions are included with the cost of your order.  If further proofs are required an additional charge will apply. Once you have submitted your order, please check your e-mail regularly for your proof.

We will not proceed with the printing of your order until we receive your approval on the proof. The only exception to this policy is if you have chosen to waive your right to a proof, which is done by selecting "FAST" or "RUSH" order processing during the checkout process.

 

Please review our Terms and Conditions of Sale for more information about our policies.