Help & FAQ

Yes! With normal processing, we provide a proof of your design by e-mail for you to review and approve before your wrappers are printed. Proofs are typically sent within 1-2 business days. Your initial proof plus up to two revisions are included; additional proofs are available for a fee (though rarely needed). We want you to love your wrappers, and will work with you until you’re happy with the final result.

Proofs are not provided for orders placed with fast or rush processing. Due to the expedited nature of these services, your order is sent directly to production after it has been submitted. Please review your order carefully for any errors or omissions, as what you provide is what will be printed.

After you have approved your proof, or upon placement of your order for fast or rush processing, your order moves to production and changes may no longer be possible.

Artwork for every order we produce is prepared by our in-house designers, not automated software. Due to the time involved in preparing personalized artwork, proofs are only sent after your paid order is submitted.

Our personalization options and layouts require a human touch. Artwork for every order we produce is prepared by our in-house graphic designers, who take time and great care to produce a quality proof. Online programs do not offer the flexibility of an actual designer, and cannot make the many adjustments to fonts, spacing, image placement, and more that result in the best possible layout. Instead of a limiting “instant” preview option, you will receive a proof that has been created with care and attention by an actual designer.

Provided you don’t request specific changes to the layout, your proof artwork will be prepared following the design example. Messages, numbers, names, etc. shown on the example may all be changed to whatever you like; simply enter the text you want included in the fields provided during the order process.

We provide a blank “special instructions” field during the order process that you can use to outline comments you want the designer working with your order to see. Every order we receive is carefully reviewed and handled by an actual person, and we will contact you if we have any questions regarding the information you’ve provided.

We have a minimum order quantity of 24 wrappers or assembled bars.

Absolutely! Mixing and matching designs (or chocolate bar varieties) for an event is a fun option. Provided each design or wrapper size within your order meets our minimum quantity of 24, you’re free to order as many different designs or sizes as you like.

Orders containing more than one design (or “split orders”, where one design is split into smaller batches that are to be personalized or sized differently) do not qualify for an overall volume discount. 

While we do our best to call attention to any errors we may see while preparing your proof, it is ultimately your responsibility to proofread your text for any errors and notify us of any required changes. With normal process orders, you will have the opportunity to review your text as part of the proofing process. 

Due to expedited production, fast and rush orders will not receive a proof — what you submit is what will be printed. Please review your text very carefully before placing your order.

Yes! Ordering samples is a great way for you to assess our paper, print quality, and see how the colours of a design will appear on paper versus your computer monitor. The option to order a sample kit is available on any product page.

Your sample kit will contain up to three non-personalized wrappers in the designs of your choosing, up to three foil swatches in the colours of your choosing, and a printed version of our custom colour chart (so helpful if you want to colour match!). There is a nominal cost of $3.00 for our sample kit, shipping included, however we will include a discount code valid for this cost off of a future order. Order a sample

There’s no need to cancel your order and start over. Simply contact us with your 6-digit order number and let us know the changes that you would like to make. We will adjust your order and confirm your requested changes have been made. Some changes may cost extra, or result in a refund — we’ll let you know either way.

If you would like to place a new order using approved artwork from a previous order, please contact us with your original 6-digit order number and details of the quantity you need. You may be eligible for a re-print discount if no new proof is required.

Yes. While the fonts used in our designs have been thoughtfully selected by a graphic artist to work with the overall style of the wrapper, we do allow changes provided the font does not form the basis of the design. Please be aware that changing a font can dramatically change the look of a design. If you would like to request a font change, please review our online font list and provide us with the number of your selected font, and tell us where you would like it used. There is no change for a single font change; multiple changes may incur an additional design fee.

View font list

Yes. We allow you to change the colour of the wrapper background, fonts, or elements within the design. Most single colour change requests are available free of charge, however the selection of a premium colour (noted with a white star on our colour chart) for the background or other large-area coverage is subject to an additional fee of 15¢ per wrapper. Requests to change multiple colours within a design may incur an additional design fee. To request a colour change when ordering, please review our online colour chart, then advise us of the name or colour code of your selection and tell us where you would like it used.

View colour chart

It depends on the changes you request. There is no fee for a single font or non-premium colour change request. Additional fees will apply for premium colour printing (typically an additional 15¢ per wrapper) or multiple font or colour changes within a single design. Requests to modify graphics, remove elements of a design, etc. will generally require an additional fee for added design time. We invite you to contact us prior to ordering if you’d like to know if the changes you wish to make will incur any additional cost.

We make every effort to display colours as accurately as possible. The colours you see will depend on your monitor and settings, which can vary significantly. We cannot guarantee that your monitor’s display of any colour will be accurate. We recommend ordering a sample kit, which contains a printed copy of our colour chart, for purposes of colour matching or if you would like to view how our colours appear on paper before making a selection.

We’re unfortunately unable to print metallics or foil. If you wish to have a gold or silver look, please select your choice of gold-tone or silver-tone ink. Listed designs that incorporate gold or silver toned ink are marked “faux metallic”. There will not be a metallic finish on your printed wrappers.

Sure! When placing your order you will have the option to view some of our suggested messages, quotes and layouts, and we also welcome your requests for help. Our top tip? Be creative and think outside the box. Music lyrics from a special song, lines from a meaningful poem, or quotes from a favorite movie or book can all become personal and heartfelt additions to your message.

Yes! We’re happy to print whatever text you provide. Please note that not all fonts have the special characters (such as accented letters) needed to print in another language. If we’re unable to use the displayed font for your personalization, we will contact you with alternate suggestions.

Absolutely! Do not feel limited — every design we offer may be personalized for any occasion you wish. Simply provide the text you wish to use for the front and back, and we’ll take care of the rest.

All licensed characters (Mickey Mouse, Thomas the Tank Engine, anything Disney, etc.) are protected by copyright and licensing restrictions, and we cannot legally reproduce them. Consider a design that will complement your theme; if you don’t see what you’re looking for, please contact us. Custom design is a specialty of ours!

We print all our wrappers on heavyweight premium gloss-coated paper, using a high-quality digital printing press that utilizes a four-colour ink process. Our digital printing process creates less waste and does not use water, unlike traditional printing processes. Our paper stock contains 10% recycled post-consumer waste, is FSC-certified, elemental chlorine free (ECF), and acid-free/archival quality. The colour on your wrappers is guaranteed not to run or smudge.

Unlike other companies, we do not print our phone number or contact details on your wrappers. We do include a small copyright logo on the back of each wrapper to protect the rights of our design.

When assembled, the orientation of the text on the back of your chocolate bars will depend on how you turn the bar. Flip the bar from top to bottom and the text will appear right side up. Turn the bar from side to side and the text will appear upside down. For purposes of authenticity and consistency, we model the orientation of the text on the back of our wrappers according to the manufacturer’s original packaging.

You will receive your printed wrappers, foil sheets in your selected colour and a printed copy of our step-by-step wrapping instructions. You will need to supply the chocolate bars your wrappers are sized to fit, and a glue stick or double-sided tape for assembly.

We currently offer wrappers sized to fit Hershey Milk, Nestle Aero or Cadbury Caramilk bars. You can view a helpful chocolate bar size chart that details the correct bar sizes, weights and other specifications. Please note that our wrappers are sized uniquely for each chocolate bar variety and are not interchangeable.

All you need are the wrappers and foil sheets we provide, the chocolate bars you’ve purchased, a standard glue stick or double-sided tape, and a little bit of time.

Not at all. If you can wrap a gift, then you can wrap a chocolate bar, we promise! The process is simple, and we include helpful step-by-step instructions with your order to get you started. We typically also include an extra foil sheet or two with your order so you can get some practice in before the real wrapping begins.

Once you’ve got the hang of it the process moves quickly. Larger quantities will require more time, so plan accordingly. Set aside some time in the days leading up to your event to assemble your chocolate bars so you’re not rushing at the last minute. Consider asking friends or family to assist you to assemble a large quantity in record time – chocolate is a great motivator!

Our wrappers and assembly process are designed to work with the manufacturer’s original packaging, and we don’t recommend removing it. This preserves freshness, and ensures the ingredients and allergen warnings are available to the recipient. It’s also much less messy this way!

You will receive your selected chocolate bars, fully assembled with your chosen foil colour and personalized wrapper secured over top. Your personalized chocolate bars will arrive ready to enjoy out of the box.

We currently offer two options for assembled chocolate bars, Hershey Milk chocolate bars or premium Belgian chocolate bars (available in milk or dark). Hershey bars are available in the foil colour of your choosing. Belgian milk chocolate bars are available with gold or silver foil, while special order Belgian dark chocolate bars are available with gold foil only. Hershey bars are 45g in weight while our Belgian bars are 51g.

Hershey bars remain sealed in their original packaging beneath the foil and your printed wrapper, preserving the original ingredient list and allergen warnings for the recipient. Belgian chocolate bars are wrapped in foil and your printed wrapper, with ingredients and allergen warnings printed on the wrapper directly in small print on the back.

Neither our Belgian or Hershey Milk chocolate bars actually contain nuts, however both are manufactured in facilities that may process nuts and nut products.  We do not offer a certified nut-free bar at this time.

Yes, both the Hershey Milk chocolate and Belgian milk or dark chocolate bars that we offer are certified OU-D kosher.

We recommend storing your chocolate bars in a cool, dry place away from direct sunlight, heat (of course!) and strong odours. Resist the urge to refrigerate your chocolate bars, and whatever you do, please don’t put them in the freezer!

View our storage tips

We replenish our chocolate bar stock regularly, so freshness is guaranteed. After shipping, the chocolate bars typically have a minimum shelf life of 8-12 months, though if stored properly will remain safe to eat for much longer.

Yes! This is the ultimate personalized touch, and we allow the option to include a photo on almost every design we offer – you’re not limited to photo-specific designs only.

Available photo options
Image Requirements
Photo Tips

No! We’re happy to include your photo on any design for no additional cost.

We recommend starting with your full uncropped photo. After your photo is uploaded, you will have the opportunity to crop and adjust the position of your image to best fit the available photo space.

Yes! We’re happy to add your logo to any design. Most wrappers can accommodate a logo on either the front or back, based on your preference.

No! We’re happy to include your logo on any design for no additional cost.

Vector artwork prints best — we accept .eps, .pdf, and .svg vector files. If you don’t have a vector file, we accept high resolution .jpg and .png image files.