Customer Service

Help & Information

For answers to common questions about ordering, shipping, and our policies, please browse the topics below:

• Typical Order Processing Times
• Rush Ordering Available
• About Proof Approval
• Request a Sample
• Available Foil Colors
• Do I need to include foil with my order?
• What paper do you print on?
• Pre-Ordering Birth Announcement Candy Wrappers
• Quantity Discounts - Buy more, save more!
• Which chocolate bars do your wrappers fit?
• Do you add any marketing or company messages to your wrappers?
• Making Changes to an Existing Order
• Cancelling an Order
• Payment Methods

• Personalizing my Order
• Changing the Colors for a Design
• Changing the Font for a Design
• Adding a Photo to a Design
• Upload Your Own Photo
• Adding a Company Logo to a Design
• Can I change the text to anything I want?
• Can I customize the back of a design?
• How will my back message be positioned?
• Suggested Messages, Quotes, and Layouts
• Artwork Guidelines and Template

• Canada, USA, and International Shipping Rates
• How can I ensure I receive my items in time for my event?
• When will my order ship?
• Customs Delays, Duties and Taxes (US and International Customers)
• Shipping During Warm Weather
• Insurance
• Must I be home to receive my order?
• Saturday Delivery
• Shipping Restrictions
• Tracking Your Order
• Can I pick up my order?

• What is included with my order for chocolate bars or DIY wrappers?
• Wrapping Instructions
• About Online Colors
• Information for US & International Customers
• Payment Currency
• Prices and Discounts
• Safe and Secure Ordering
• Your Privacy is Important
• Ingredient, Allergen, and Kosher information
• Storage instructions for wrapped chocolate bars
• What is the shelf life of chocolate bars?

• Return Policy
• Cancelling an Order
• Damaged Shipments
• Incomplete Orders
• Requesting a Refund

Contact Us for More Information

If you have any questions or require assistance, please contact us using the form below. We are happy to answer any questions you have about our products.

We will reply to your inquiry as soon as possible, often within 6 to 8 hours (Mon-Fri 9am-5pm PT, Sat 10am-2pm PT, closed Sunday).

For immediate assistance, review our frequently asked questions on the left side of this page.