Customer Service

Help & Information

For answers to common questions about ordering, shipping, and our policies, please browse the topics below:

• Typical Order Processing Times
• Rush Ordering Available
• Payment Methods
• Request a Sample
• About Proof Approval
• Quantity Discounts
• Available Foil Colors
• What type of paper do you print on?
• Which Chocolate Bars do your Wrappers fit?
• Do you add any marketing or company messages to your wrappers?
• Making Changes To Your Order
• Pre-Ordering Birth Announcement Candy Wrappers
• Cancelling An Order

• Personalizing My Order
• Can I change the colors in a design?
• Can I change the font in a design?
• Adding a Photo to any Design
• Upload Your Own Photos
• How to Send us your Company Logo

• Canada, USA, and International Shipping Rates
• Available Shipping Methods
• Duties And Taxes (US and International Addresses)
• Insurance
• Must I Be Home To Receive My Order?
• Order Processing Time
• Shipping During Warm Weather
• Shipping Restrictions
• Tracking Your Order

• Information for US & International Customers
• Prices and Discounts
• What Currency Do You Use?
• Your Privacy Is Important To Us!

• Return Policy
• Cancelling An Order
• Damaged Shipments
• Incomplete Orders
• Requesting A Refund

Contact us for More Information

If you have any questions or require assistance, please contact us using the form below. We are happy to answer any questions you have about our products.

We will reply to your inquiry as soon as possible, often with 6-8 hours (7-days a week, 9am to 8pm PST). For immediate assistance, review our frequently asked questions on the left side of this page.