Customer Service

Help & Information

For answers to common questions about ordering, shipping, and our policies, please browse the topics below:

• Typical Order Processing Times
• Rush Ordering Available
• About Proof Approval
• Request a Sample
• Available Foil Colors
• Paper Options
• Pre-Ordering Birth Announcement Candy Wrappers
• Quantity Discounts
• Which chocolate bars do your wrappers fit?
• Do you add any marketing or company messages to your wrappers?
• Making Changes to an Existing Order
• Cancelling an Order
• Payment Methods

• Personalizing my Order
• Changing the Colors for a Design
• Changing the Font for a Design
• Adding a Photo to a Design
• Upload Your Own Photo
• Adding a Company Logo to a Design

• Canada, USA, and International Shipping Rates
• Available Shipping Methods
• Customs Delays, Duties and Taxes (US and International Customers)
• Shipping During Warm Weather
• Insurance
• Must I be home to receive my order?
• Saturday Delivery
• Shipping Restrictions
• Tracking Your Order
• Can I Pick up my Order?

• About Online Colors
• Information for US & International Customers
• Payment Currency
• Prices and Discounts
• Safe and Secure Ordering
• Storage instructions for wrapped chocolate bars
• What is the shelf life of chocolate bars?
• Your Privacy is Important

• Return Policy
• Cancelling an Order
• Damaged Shipments
• Incomplete Orders
• Requesting a Refund

Contact us for More Information

If you have any questions or require assistance, please contact us using the form below. We are happy to answer any questions you have about our products.

We will reply to your inquiry as soon as possible, often within 6-8 hours (weekdays 9am-5pm PST, weekends 11am-4pm PST). For immediate assistance, review our frequently asked questions on the left side of this page.